September 9, 2016

FAQ

Why does it take too long to get my refund?

We are experiencing longer wait times for the state and federal returns. If you would like to follow up with the agencies here is the contact info :

IRS
880 Front St.
San Diego, CA 92101
(619) 321-5950
Franchise Tax Board
7575 Metropolitan Dr,
San Diego, CA 92108
(800) 852-5711

If you would like to come into the office and utilize us to help you with the call, please book an appointment. or call us at (619)280-6682
REMEMBER, If you can’t reach your tax preparer, feel free to contact our support hotline or any one of our other preparers for assistance.

What should I do if I received an IRS letter?

Please contact us within 30 days if you receive an IRS letter. You can either book an appointment or call us at (619)280-6682.
REMEMBER, If you can’t reach your tax preparer, feel free to contact our support hotline or any one of our other preparers for assistance.

What should I do if I received a letter concerning the Premium tax credit?

The Premium tax credit regarding the proof of healthcare could affect your return. Please contact us immediately if you receive a letter regarding this. You can either book an appointment or call us at (619)280-6682.
REMEMBER, If you can’t reach your tax preparer, feel free to contact our support hotline or any one of our other preparers for assistance.